At Elistas networks, our goal is to provide the best Internet Phone service in the industry. We do not want to lose you as a customer and ask you for the opportunity to see if we can resolve your issue. We understand that individual accounts need individual attention and want to make sure you get the swift attention you deserve. Please let us know what we can do to help by visiting our Support Forum at elistas.co.uk/web/eucostumer/forums

Step 1: Cancellation Checklist

If you have decided to end your relationship with Elistas networks Services, please complete the following checklist before requesting a cancellation:

  • Did you transfer or request a transfer of your previous number?
    • If you transferred your previous phone number to Elistas Networks or if your number transfer is in progress you may not want to cancel your service immediately.
    • To transfer your phone number to your new service provider your account must remain active until the transfer is complete.
    • Please contact your new service provider to have the number transferred.
  • Have you paid your bill?
    • Before cancelling an account, your payments must up to date.
  • Have you prepared the voip.com phone adapter for shipment?
    • All equipment must be returned to Elistas Networks Services upon cancellation
    • Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage.
    • We recommend using a shipping method that allows for tracking and insurance.

Step 2: Request Cancellation

To cancel your account, please submit a cancellation notice at the following page:

Once the cancellation request is received, we will close your account and disconnect the line.

Step 3: Return the Equipment

The Elistas networks  phone adapter and equipment must be received at the address below within 14 days from the date of your cancellation notice. We recommend using a shipping method that allows for tracking and insurance. Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage. Please ensure that you are returning all equipment, including the boxes (with UPC code), wires, power adapter, and phone adapter.

The equipment should be shipped to the following address:

Elistas Network Services Limited
Kemp House 152-160 City Road
london EC1V 2NX
UK

Step 4: Cancellation Fees and Refunds

If you are cancelling within 30 days of sign up and have complied with the Money Back Guarantee Terms, you may be eligible for our Money Back Guarantee. Once we have received your phone adapter and verified that it is returned in the proper condition, we will start processing your account to determine whether or not the Money Back Guarantee refund applies to you.

If you are canceling outside of the 30 day guarantee, you may be subject to the termination/disconnect fee of £40. Customers who have been with Elistas networks for over 1 year are not charged a termination fee.

Service with a ported number (number transferred from previous service) is not subject to the money back guarantee.

If the router is returned in a condition other than outlined in our Terms of Service, there will be a $65.00 replacement fee applied.